CUSTOMER SERVICE

FAQ

1. How may I contact STORE.TODS.COM?

You may access STORE.TODS.COM Customer Service by calling the number +39 02 89623351. One of our specialists will respond to all your requests and will be glad to help you navigate and discover our Store, to advise you on purchases, give you all the information on orders and deliveries or for any other needs. You may also contact us by e-mail at any time via the contact request form.

2. How do I buy a product on STORE.TODS.COM?

You may place an order by following a few steps:

  • - choose the products you want and add them to the shopping bag
  • - on STORE.TODS.COM register or log in by entering your e-mail address and password
  • - fill in the delivery information: recipient's name, place of delivery and delivery method
  • - enter payment information
  • - confirm and proceed with the order
Alternatively, you can also place an order by phone by contacting our Customer Service at +39 02 89623351. Our specialists will be at your disposal to advise you and help you with your choices.

3. Can I cancel my order?

Orders may be canceled only in the event that they have not yet been assigned to the carrier for delivery. Otherwise, you may proceed with the "Exchange and Return" policy.

4. Can I change the shipping address?

It is not possible to modify the shipping address once the order has been confirmed. Make sure you provide the correct delivery address when ordering.

5. In which countries do you deliver?

STORE.TODS.COM is active in Italy, Austria, Belgium, France, Germany, United Kingdom and Spain. Deliveries will be made only in the Country of origin of the order. Orders placed from the site of a Country for which you have selected a foreign destination or to an address not accepted by our courier (PO box) will be automatically cancelled.

Copyright 2012 ITALIANTOUCH S.r.l. - All rights reserved
ITALIANTOUCH S.r.l.,Corso Umberto I 171, 62012 Civitanova Marche (MC) - Italy, member of the Company Register of Macerata with registration number no. 160768, VAT 02031231208,

Contracts concluded with store.tods.com are distance contracts disciplined by Chapter I, Title III
of Legislative Decree dated September 6th 2005, no. 206 (article 45 and following) (“Consumer Code”)