CUSTOMER SERVICE

Contact Us

Our Assistants are at your beck and call to help you navigate and discover our online Store, to advise on purchases and give you all the information you might need on orders and deliveries,or for any other request. Our Customer Service operators are available: Monday through Friday, from 8 am to 5 pm

ONLINE SUPPORT

HOW CAN WE HELP YOU?

Ask for assistance through the tab placed on the right side of the screen;One of our assistants will be at your disposal on the telephone or through live chat

BOOK A CALL BACK

Fill in the form to choose when to be contacted by one of our Assistants, selecting among 9 time slots, from 8 am to 5 pm

REQUEST A CALL BACK

To be contacted right away by the first available operator

CHAT WITH ASSISTANT

Click on the icon and an operator will take on the responsibility of the request for a chat session

BY PHONE

You can reach us at toll-free number 0 800 36 81 791

CONTACT FORM



Alternative Dispute Resolution/Online Dispute Resolution

Please remember that, if you are a consumer according to Art. 3, 1st paragraph, letter a) of the Consumer Code, in cases where a dispute between you and THE LUXER could not be settled further to a complaint submitted directly by you to THE LUXER, the latter shall provide you with the information about the Alternative Dispute Resolution entity or entities (so called “ADR entities”, as set forth by Articles 141-bis et ss. of the Consumer Code) for consumer disputes resolution, specifying whether or not it will make use of the relevant ADR entities to settle the dispute.

Furthermore, we inform you that a European platform for online dispute resolution for consumer disputes (so called “ODR platform”) has been established. The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/ ; through the platform you may find a list of the ADR entities and relevant link to their websites, as well as start an online dispute resolution procedure for resolving your dispute.

Regardless the outcome of the out-of-court procedure, your rights to resort the court competent for the settlement of your dispute with THE LUXER, as well as to start, where applicable, an out-of-court dispute resolution procedure pursuant to Chapter V, Title II-bis of the Consumer Code are safe.

For any further information, please Contact Us.