FAQs

1. How may I contact STORE.TODS.COM?

You may contact STORE.TODS.COM Customer Service by calling our tool free number: 855-303-3253. One of our customer assistants will respond to all your requests and will be glad to help you navigate and discover our Store, to advise you on purchases, give you all the information on orders and deliveries or for any other needs. You may also contact us by e-mail at any time through the request form in the Contact Us section.

2. How do I buy a product on STORE.TODS.COM?

You may place an order by following the next few steps:
- Choose the products you want and add them to the shopping bag
- On STORE.TODS.COM register or log in by entering your details
- Fill in the delivery information: recipient's name, delivery address and delivery method
- Enter payment information
- Confirm and proceed with the order
Alternatively, you can also place an order by phone, please contact our Customer Service at 855-303-3253 and our customer assistants will be at your disposal to advise you and help you with your choices.

3. Can I cancel my order?

Orders may be canceled only in the event that they have not yet been assigned to the courier for delivery. Otherwise, you may proceed with the "Exchange and Return" policy.

4. Can I change the shipping address?

It is not possible to modify the shipping address once the order has been confirmed. Make sure you provide the correct delivery address when ordering.

5. Which countries do you deliver to?

The Products purchased on STORE.TODS.COM can only be delivered to addresses in the United States; to all 50 states including Alaska and Hawaii. Items cannot be shipped to P.O. boxes or APO/FPO addresses. Please note that for security reasons all of our packages are shipped with UPS Signature Required.

6. I have not found the answer to my question?

Please do not hesitate to contact STORE.TODS.COM Customer Service. Our customer assistants are available to help you navigate and discover our store or for any other need or question you may have, Monday through Friday from 9am to 6pm EST excluding holidays.